Increasing organizational effectiveness and operational efficiency to improve outcomes and build resilience 

Organizations are facing multi-faceted challenges and competing priorities demanding an unprecedented need for change and adaptation. Resilient organizations are managing these changes with efficiency, trust, and transparency. Brown and Caldwell’s utility performance experts assist our clients in achieving their purpose and mission through comprehensive and integrated organizational strategy and performance service offerings that facilitate continuous improvement and lasting transformation.

• Institutional Knowledge and Succession Planning in The Cloud: A Low-Cost Way to Capture How Things Really Work
• Notes from the War Room Don’t Let Performance Data Kill Your Strategy
• Benchmarking at the Miami-Dade Water and Sewer Department to Achieve Competitive Utility Performance
• Moving Beyond Benchmarking To Competitve Utility Performance: Applying Private Sector Business Tools in The Public Utility