Improving operational efficiency and effectiveness to deliver high-quality customer service

Over half of the money spent by utilities is used to provide the day-to-day services required by their customers. Brown and Caldwell’s utility performance experts assist our clients in improving their operations by partnering to determine the optimal investment of these valuable operation and maintenance resources. This strengthens the financial outlook and provides resources for improving infrastructure and providing consistent high-quality customer experiences.

• Institutional Knowledge and Succession Planning in The Cloud: A Low-Cost Way to Capture How Things Really Work
• Notes from the War Room Don’t Let Performance Data Kill Your Strategy
• Benchmarking at the Miami-Dade Water and Sewer Department to Achieve Competitive Utility Performance
• Moving Beyond Benchmarking To Competitve Utility Performance: Applying Private Sector Business Tools in The Public Utility